Tracking order

Thank you for shopping with LuneChic! We are committed to ensuring a smooth and transparent delivery experience for your purchase of our pants, dresses, and sets. Once your order is processed and shipped, you can easily track its journey to your doorstep.

How to Track Your Order

After your order is placed, you will receive a series of email notifications to [email protected]. The most important one for tracking is the Shipping Confirmation Email.

  1. Order Confirmation: You will receive an initial email confirming your order details and estimated processing time.
  2. Shipping Confirmation: Once your parcel leaves our warehouse, we will send you a shipping confirmation email. This email contains your unique Tracking Number and the Carrier Name (e.g., USPS, DHL, FedEx).
  3. Using the Tracking Information: With the tracking number and carrier name, you can monitor your package's real-time status.

Track Your Package via a Third-Party Service

For a consolidated and user-friendly tracking experience, we recommend using a reliable global package tracking platform. These platforms can track parcels from most carriers worldwide.

Recommended Tracker: 17Track

17Track is a widely trusted website and app for tracking international and domestic packages.

How to use 17Track:

  • Visit the 17Track website.
  • Paste or type your tracking number into the main search box.
  • Click "Track" or press Enter. 17Track will automatically identify the carrier and display the latest status and location of your package.
  • You can also download their mobile app for notifications on the go.

Other reliable options include AfterShip and ParcelsApp, which function similarly.

Important Notes

  • Please allow 24-48 hours after receiving your shipping confirmation for the tracking information to become active in the carrier's system.
  • Delivery times vary depending on your location and the selected shipping method.
  • If your tracking status hasn't updated for an extended period or you encounter any issues, please contact our support team at [email protected] with your order number and tracking details. We are here to assist you.

We hope you love your new LuneChic items! Happy tracking.