Terms of service

1. Agreement to Terms

By accessing and purchasing from the LuneChic website ("the Site"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These terms govern your use of the Site and the purchase of products such as pants, dresses, and sets. If you do not agree with any part of these terms, you must not use our Site or services.

2. User Conduct and Orders

You agree to use the Site for lawful purposes only. When placing an order, you warrant that all information you provide is accurate and complete. LuneChic reserves the right to refuse or cancel any order at our discretion, including but not limited to instances of product unavailability, pricing errors, or suspected fraudulent activity.

3. Intellectual Property Protection

All content on this Site, including but not limited to text, graphics, logos, images, product designs, and software, is the exclusive property of LuneChic or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express prior written consent. Any unauthorized use may violate applicable laws.

4. Limitation of Liability

To the fullest extent permitted by applicable law, LuneChic, its directors, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your access to or use of the Site, or from the purchase and use of our products. This includes, without limitation, damages for lost profits, data, or other intangible losses. Our total liability for any claim arising from these terms or your use of the Site shall not exceed the amount you paid for the product(s) giving rise to the claim.

The products are provided "as is" without warranties of any kind, either express or implied. While we strive for accuracy, LuneChic does not warrant that product descriptions, colors, or other content are entirely accurate, reliable, or error-free.

5. Refund & Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 30 days of delivery for a refund or exchange, provided the items are unworn, unwashed, and in their original condition with all tags attached. Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong or defective item).

To initiate a return, please contact our customer service team at [email protected] with your order details. Refunds will be processed to the original payment method within 10-14 business days after we receive and inspect the returned item(s). Sale items may be subject to different return conditions, which will be clearly indicated at the time of purchase.

6. Modifications to Terms

LuneChic reserves the right to modify or replace these Terms of Service at any time at our sole discretion. The most current version will be posted on the Site. It is your responsibility to check this page periodically for changes. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes.

7. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.