Faq

How long does shipping take?

We offer worldwide shipping. Processing time is 1-3 business days. Standard shipping typically takes 7-15 business days, while express shipping takes 3-7 business days. Delivery times may vary depending on your location and customs processing.

Do you offer free shipping?

Yes! We offer free standard shipping on all orders over $100. For orders below this amount, a flat shipping rate will be applied at checkout.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet been shipped.

How can I track my order?

Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to track your package.

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. For hygiene reasons, final sale items (e.g., clearance) and bodysuits are non-returnable.

How do I initiate a return or exchange?

Please contact our customer support team at [email protected] within 30 days of receiving your order. Provide your order number and the reason for the return. We will guide you through the process and provide a return authorization and instructions.

Are return shipping fees covered?

Return shipping fees are the responsibility of the customer, except in cases where you received an incorrect or defective item. We recommend using a trackable shipping service for your return.

How long does it take to process a refund?

Once we receive your returned item, our team will inspect it within 5-7 business days. Upon approval, your refund will be processed and credited back to your original payment method within 10 business days.

How do I find the right size for Pants, Dresses, or Sets?

We provide detailed size charts for each product category and often for individual items. Please refer to the "Size Guide" link on each product page. We recommend comparing your measurements with our chart for the best fit, as sizing may vary between styles.

What materials are your clothing made from?

We use a variety of high-quality fabrics such as cotton, linen, polyester blends, rayon, and elastane for comfort and durability. The specific material composition is listed in the "Fabric & Care" section on each product page.

How should I care for my LuneChic garments?

Care instructions are provided on the garment's label and in the product description. Generally, we recommend gentle machine washing in cold water or hand washing, and laying flat to dry to maintain the shape and color of your items.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are secured with SSL encryption.

Is my payment information secure?

Absolutely. Our website uses industry-standard SSL (Secure Sockets Layer) encryption technology to protect your personal and payment information. We do not store your full credit card details on our servers.

How can I contact customer service?

For any questions not covered here, please email us at [email protected]. Our dedicated team aims to respond to all inquiries within 24-48 hours during business days.

Do you have a physical store?

LuneChic is currently an online-only retailer. This allows us to offer a wider selection and competitive prices directly to our global customers.