Privacy policy

Introduction

Welcome to LuneChic. We are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lunechic.com and purchase our products, including pants, dresses, and sets. Please read this policy carefully. By using our site, you consent to the practices described herein.

Information We Collect

We collect information that you provide directly to us and information automatically collected during your visit.

Information You Provide:

• Contact and Identity Data: Such as your name, shipping/billing address, and email address provided during checkout or when contacting us.
• Transaction Data: Details about the products you purchase, payment information (processed securely by our third-party payment processors), and order history.
• Communication Data: Correspondence when you contact our customer support via [email protected].

Automatically Collected Information:

• Technical Data: Including your IP address, browser type, operating system, referring URLs, and device information.
• Usage Data: Pages you view, links you click, time spent on the site, and other browsing behavior, collected via cookies and similar tracking technologies.

How We Use Your Information

We use the collected information for legitimate business purposes, including:

• To process and fulfill your orders for our pants, dresses, and sets.
• To communicate with you regarding your order, provide customer support, and respond to your inquiries.
• To improve our website, product offerings, and customer experience.
• To prevent fraud, enhance security, and comply with legal obligations.
• To send you marketing communications (only if you have explicitly opted-in). You can opt-out at any time.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted third parties only as necessary:

• Service Providers: Such as payment gateways, shipping carriers, and IT service providers, who assist in operating our website and fulfilling orders under strict confidentiality agreements.
• Legal Requirements: To comply with applicable laws, regulations, or valid legal processes.
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business, where your data may be transferred as a business asset.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure all such transfers comply with applicable data protection laws, using standard contractual clauses or other approved mechanisms to safeguard your data.

Data Security

We implement robust technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption (SSL), secure servers, and restricted access to personal data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Transaction data is typically retained for a period required by applicable commercial and tax laws.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, which may include:

• The right to access, correct, or delete your personal data.
• The right to restrict or object to our processing of your data.
• The right to data portability.
• The right to withdraw consent for marketing communications.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance site functionality and analyze usage. You can control cookie settings through your browser preferences. Disabling cookies may affect your browsing experience on our site.

Third-Party Links

Our website may contain links to third-party sites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

LuneChic is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have such data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date. We encourage you to review this page regularly.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]