Shipping policy

Shipping & Delivery

At LuneChic, we are committed to delivering your carefully selected pants, dresses, and sets to you efficiently and securely. This policy outlines our standard shipping procedures to ensure a transparent and smooth delivery experience.

Shipping Method & Processing

We currently offer one reliable shipping option: Standard Shipping. All orders are processed within 1-3 business days after payment confirmation, excluding weekends and public holidays. You will receive a shipping confirmation email with a tracking number once your order has been dispatched from our warehouse.

Shipping Destinations & Timelines

We ship internationally to most countries. The estimated delivery time for Standard Shipping is 7-20 business days from the date of dispatch. Please note that these timeframes are estimates and not guarantees, as delivery speeds can be affected by factors beyond our control, such as customs clearance procedures and local postal services.

Shipping Costs

Shipping fees are calculated at checkout based on the destination and the total weight of your order. Currently, we do not offer free shipping promotions. The exact cost will be displayed before you complete your purchase.

Order Tracking

You can track the status of your shipment using the tracking number provided in your shipping confirmation email. Click the link within the email or visit the carrier's website for the most up-to-date information.

Customs, Duties & Taxes

For international orders, please be aware that your package may be subject to import duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost paid to LuneChic. We cannot predict or control these charges. For more information, please contact your local customs office.

Incorrect Shipping Address

Please ensure your shipping address is complete and accurate at the time of order placement. LuneChic is not responsible for orders lost or delayed due to an incorrect or incomplete address provided by the customer. If you need to correct an address, please contact us immediately at [email protected]. We will attempt to update the information if the order has not yet been processed for shipping.

Contact Us

For any questions regarding your order's shipment, please do not hesitate to reach out to our customer support team via email at [email protected]. We are here to assist you.